2nd Line Technical Support Engineer

Type: Permanent Position
Salary: Dependant on experience
Location: Leeds

3 positions available.

Responsibilities 

• Provide technical support to customers via telephone, email and remote monitoring software
 • Respond, diagnose and resolve customer’s incidents within agreed SLA
• Provide weekly pro-active updates to management
• Report, update and track incidents using service desk system
• Ensure that customers are kept up to date at all times and all SLAs & KPIs are achieved
• Answer customer’s questions regarding infrastructure and networking
• Provide pre-sales technical support

Essential

• Experience in providing IT support, ideally in a helpdesk environment
• Technical knowledge of Microsoft Windows on both desktop and server
• Excellent communication skills – both written and verbal
• Able to work on own and under pressure
• Self-motivated
• Good time management and priority handling
• Previous experience of working in a customer facing environment
• Ability to diagnose and resolve problems
• Initiative to find answers to new questions
• Professional working attitude

Desirable

• Windows 7, Windows 10
• Microsoft Office 365
• MacOS X
• Windows 2003 - 2012 R2 Server
• Microsoft Exchange Server 2010 – 2016
• Networking knowledge covering LAN/vLAN/WAN technologies

If you would like to be a part of the Dynamic team, please send us a copy of your CV and a covering letter to IWantToBe@dynamicnetworksgroup.co.uk, explaining what you can bring to the business.