Branded Dotted Block Graphic - Dynamic Networks Group
Branded Three Diagonal Stripes Graphic - Dynamic Networks Group

Installations Engineer

Type: Permanent Position
Salary: Dependent on location
Location: Leeds

The Installation Engineer role will be well suited to someone who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress.
Reporting to the Installation Manager, you will be responsible for providing efficient remote/onsite Installation & Support and services to clients located UK-wide.
What's involved?

  • Server, PC, laptop, printer, switch, firewall, router and Wi-Fi installations

  • Engage with customers to resolve technical issues and institute best practices.

  • Project managing server installations and migrations

  • Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.

  • Providing efficient and friendly remote and on-site technical support, working within customer SLAs

Skill requirements:

  • Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN’s, QoS, VLAN’s etc)

  • Strong understanding Microsoft Exchange / Office 365

  • Strong understanding of subnetting, and IP allocation best practices.

  • Strong understanding of hypervisors (HyperV,  VMWare)

  • Strong Understanding of Backup technologies (Various Products)

  • Experience in System Administration with Active Directory / Group Policy

  • Experience in supporting Microsoft Desktop environments such as Windows 7/8/10 operating systems

  • Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment

  • Excellent communication skills – both written and verbal

  • Able to work on own and under pressure

  • Self-motivated

  • Good time management and priority handling

  • Previous experience of working in a customer facing environment

  • Ability to provide root cause analysis

  • Technical Documentation skills

  • Professional working attitude

Knowledge of:

  • Windows 7/8/10

  • Microsoft Office 2010+

  • Windows Server 2016/2019

  • AD Administration

  • Microsoft Exchange Server 2010 – 2019

  • Office 365

Desirable skills:

  • Microsoft Accreditations

  • 3rd Party Vendor Accreditations (e.g Sonicwall)

  • Experience of working within a Managed Service Provider Environment

  • Apple mac experience

This is a fantastic opportunity for a bright Installation Engineer to join a growing team and progress their career.
We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch!