Delivering IT support in Leeds is our bread & butter

It’s no coincidence that we have our headquarters in the city of Leeds. Not only is it where many of our team are born and bred, but it’s also a city with a strong entrepreneurial spirit just like our Group CEO James Baird. Leeds is also a city on a mission. A mission to become the northern hub for industries including everything from retail to legal, and that means there are plenty of forward thinking, modern businesses that need IT Support in Leeds… and that’s where we come in. 

IT support and IT services have been our bread a butter for a number of years now, and our team of IT experts means we have the knowledge and the experience to deliver these services to a very high standard. That’s important because IT is becoming more and more vital to the everyday running of businesses in the city so when it comes to your IT Support, you need to know it’s in safe hands.

There are a number of ways we deliver IT Support to our clients in Leeds. One way is through our helpdesk, which is available to answer any IT queries, be they large or small, simple or complicated. There’s no question our helpdesk team won’t try and answer for you. In most cases, we can support your IT remotely, but on the odd occasions when we can’t. then we can have an expert IT support technician with you in no time thanks to Leeds’s fantastic road links. Sound good?

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The choice is sweet

Our IT Support packages for businesses in Leeds are incredibly flexible. Starting with our standard IT support package you can then pick and choose the extra services and upgrades you need, to fully support your business. We’ll make sure your team receive the help and advice they need, when they need it and we’ll take time to understand your business and what you do, so if you have specific IT needs, we can help you with those too. All you need to do it sit back and relax. 

What's included with our standard IT support?

We know IT support is vitally important for businesses like yours, which is why our IT support package offers so much as standard, so you always have the help you need. Here's what we provide:

- Unlimited remote support, Mon-Fri, 8am to 6pm
- Guaranteed within 4 hours on site hardware cover
- Unlimited server support, Mon-Fri, 8am to 6pm
- Disaster recovery for servers
- Access to our in-house 24/7 support line
- Access to our secure portal

Add some support extras

While our standard IT support works really well for the majority, we know there are sometimes a few extras and upgrades that will put your mind at rest. That's why we have a range of services you can pick and choose from which tailors your IT support to suit your precise needs. Our most popular IT support upgrades include:

- Business hours support, 6 or 7 days a week
- Guaranteed within 1 hour on site hardware cover
- Emergency IT support on site
- IT support cover for holidays
- Break-fix on parts & labour for hardware
- Support for employees' mobile devices
- Device endpoint encryption
- Annual or ad hoc IT security health checks
- Offsite backups to our own data center
- Support for your printers and other devices

Go the whole hog

Of course, you don’t have to pick and choose, you can just go the whole hog and select our most comprehensive IT support services to really ensure your business is always up and running. This includes 24/7 support and if you need it, a dedicated on-site IT engineer as well as one or two other key services…
 
- Unlimited 24/7 support, 365 days a year
- Disaster recovery planning
- Annual network penetration tests
- Proactive site visits
- A full time dedicated IT engineer on site
- Support for your remote workers
- Bespoke polices created as and when needed
- Access to expert IT consultants

It’s one thing for us to tell you about our expert Leeds IT Support services and it is quite another thing for us to prove that expertise. Luckily though, we have case studies that can help.

Eddisons Leeds

Eddisons Leeds

Upgrading a lavish office suite in the centre of Leeds
 

What our clients say...

Head of Infrastructure
“The team delivered where others have let us down before, completing the project both on time and on budget to a high quality standard.”
Kirklees College
IT Manager
“Dynamic are pro-active leaders in technology and their vision and experience is paramount to our success.”
Eddisons
Global IT Manager
“Dynamic Networks have helped to problem solve issues in our network with interface, performance and availability.”
Kautex
Group IT Manager
“The migration of our 70-user IT system to a new office went without a hitch, thanks to the Dynamic Networks team.”
Liv
Managing Director
“I was very impressed by the rapid, proactive and enthusiastic response from the Dynamic team. They are a highly knowledgeable team of professionals offering a quality service at a competitive price.”
Bibis Italianissimo

Let's talk about IT Support

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What is IT support?

IT support, often also known as simply technical support, is a service that provides help and advice for companies with problems related to their computer systems, cloud platforms, electronic hardware, device networking and even software. There are two main branches of IT support: fixing immediate IT problems and implementing preventive solutions to avoid future IT problems.
 

How does IT support work?

At Dynamic Networks Group we offer flexible IT support packages designed to give you the help you need. Our team of IT support technicians can visit you onsite to provide practical hands on IT support or we can work with you remotely to solve problems quickly and effectively.
 

Why is IT support important?

Good, reliable IT support is important because it ensures your business continues to run effectively and remains competitive. It can also help avoid any potentially expensive IT costs in the future if your IT is supported and managed well.
 

Who needs IT support?

Your company can benefit from IT support if you don’t have your own in house IT expertise, if you company requires extensive cyber security or if your industry is especially susceptible to cyber-attacks (financial, healthcare and legal firms are typically targeted by cyber attackers) and finally you can benefit from IT support if your business’ five year strategic plan projects growth, as you’ll need your IT to successfully grow with you.
 

Information and advice on IT support services

We’ve moved!

We’ve moved!

"September 27th was D-day for the Dynamic team as our new office was finally declared ready for us all to move in."