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IT Support for Small Businesses - Dynamic Networks Group

You need small business IT support you can rely on

When you run a small business, the truth is that things can move incredibly quickly. Efficiency is the name of the game for any small business looking to grow, expand and succeed. So what happens when you suddenly find yourself with inefficient, slow and failing IT? 

Fortunately, you have come to the perfect place. We have been helping small businesses in Leeds secure the IT support services that perfectly fit the needs of the business since 2009. We make sure that the networks and the systems that we install continue to meet the needs of our clients in long term -  and we are committed to never compromising on the fantastic quality of our full range of IT support and services.
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An IT team you can trust 

Technical problems can be an absolute nightmare. From security issues and data loss to system setup and implementing effective processes, you need an IT system that you can rely on to keep you up and running. We understand how achieving this can be more difficult than it seems! Having an IT system you can trust means that you also need professional IT support from a team of experts too. 

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Don't be left in the dark

Ever had an experience with IT support companies that don't give you the transparency and communication that you need? We aim to be the antidote to this. Our number one priority is to deliver the IT support and services for small businesses that give the peace of mind of knowing that everything is accounted for.

Here when you need us

Our 1st, 2nd and 3rd line support means that all your potential issues and problems will be dealt with by the right person at the right time. Our service desk means that you always have access to an experienced team of professional IT support specialists when you need them. Our professional staff will work in partnership with you and your team, building a strong relationship and personalised service that serve as your first line of support for any end users' day to day support needs and requests. 
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Putting your mind at rest 

We are a highly accredited and award winning managed IT and communications provider. If you need a local or remote IT support team in Leeds or elsewhere that you can rely on as a true partner of your business, then we are  here to deliver.

When it comes to providing communicative IT support for small companies, we are here to deliver a suitable support service for your business needs, leaving you in full control of your IT with the security of knowing that our high quality technicians are on hand whenever you need us

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Ensuring complete trust and transparancy

For a small business, experiencing technical problems and IT failures can mean that you are losing precious time and money - and you need these problems fixing promptly, quickly and to a high standard. And when we can't support you remotely, we'll have an expert IT support technician headed your way in no time at all.  

Increasing your productivity

When you choose Dynamic as your IT Support provider, you will benefit from a team that aims to behave simply as an extension of your business. We will be your outsourced help desk, dealing with any of your first level IT questions and resolving user issues while maintaining basic functionalities to a high standard. Our IT support and services for small businesses can be a full solution that allows you to continue with increased productivity, working at the highest level and staying one step ahead of your competitors. 

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Delivering the cost effectiveness that you need  

When it comes to small business IT services, you need to make sure that you have proper backup and disaster recovery in place, alongside support for any cloud services, software, VoIP, and hardware needs you may have. But rather than relying on local or remote support, why not simply invest in an in-house IT team? 

 

No two businesses are the same

A lot depends on the kind of business you run. The needs of small businesses can vary widely - depending on the size of your business, the level of IT support you need can be incredibly different. 

With full time IT support professionals demanding high average salaries and your business potentially requiring the talent, resources and time of a team or department of IT support professionals, this can pose a problem. The financial outlay required for hiring a full team of IT experts is often too high for small businesses to comfortably invest. 

Flexible and bespoke

Some IT support companies try to deliver the same range of services for all their clients, regardless of their particular IT needs. We understand that a 'one size fits all' approach doesn't quite cut it, which is why we are committed to delivering a flexible service contract that fits around your business, rather than the other way around.

Seamless support is our primary goal

Our goal as a provider of IT support for small businesses is to become what simply feels like an extension of your business, seamlessly providing regular maintenance, comprehensive reports and more depending on your chosen IT support solution. We are a service company dedicated to helping you get the most for what you pay. But how does our flexible IT support and services work exactly? 

We become an extension of your business


We start with our standard IT support package. These services are in place to give you everything you need when it comes to having a supportive and guiding hand with you whenever you need it. As standard, our service desk and support group will be on hand to provide guaranteed response times and unlimited remote IT support. 





From this point, you pick and choose the IT support services that suit your needs. Depending on the size of your business, the industry and sector your business operates in and more, your IT support needs are going to be unique to you. This is why we work with you to help you choose the upgrades and extra services that you need. We are here to make sure that your business and your team get the support they need. 
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What do we include in our standard IT support package? 

For small businesses, having access to remote IT support is vital. As such, even our standard support package provides everything you need and more to feel secure and protected, with the help you need available whenever you need it. Included in our standard IT support is: 

  • Unlimited remote support, Monday-Friday, 8am to 6pm

  • Guaranteed response times of four hours for on site hardware cover

  • Unlimited server support, Monday-Friday, 8am to 6pm

  • Disaster recovery for servers

  • Access to our in house 24/7 support line

  • Access to our secure portal

Access to our 24/7 support line can be secured either Monday to Friday, Monday to Saturday or Monday to Sunday, 8am to 6pm. With this, you also have access to our support line 24 hour chargeable - unless you choose our 24/7, 365 days a year package.

Why not add on some extras? 

Our standard package is designed to give most businesses everything they need for constant support, protection and security. But it's a fact that some businesses simply need more. As such, we also offer a range of extras and upgrades that can give you the peace of mind you need. This allows you to pick and choose a bespoke and tailored support service that matches your needs. Some of our most popular extras include: 

  • Business hours support, either six or seven days a week

  • Guaranteed response times of one hour for on site hardware cover

  • Emergency IT support on site

  • IT support cover for holidays

  • Break fix on parts and labour for hardware

  • Support for employees' mobile devices 

  • Device endpoint encryption

  • Annual or ad hoc IT security health checks

  • Offsite backups to our own data centre

  • Support for your printers and other devices


Or go for the full works?

Sometimes, a bespoke and flexible deal isn't what you need. Even small companies and businesses can sometimes need to go the whole hog. As such, we have a range of full support service packages that give you everything you could possibly need, including: 

  • Unlimited 24/7 support, 365 days a year

  • Disaster recovery planning

  • Annual network penetration tests

  • Proactive site visits

  • A full time dedicated IT engineer on site

  • Support for your remote workers

  • Bespoke policies created as and when needed

  • Access to expert IT consultants

Get in touch with us today!

If you run a small business and are looking for IT support you can rely on, you have come to the right place. If you would like to find out more about how our flexible and wide range of IT support services can help protect you, our team of expert professionals are a friendly bunch and can't wait to hear from you! 

How shall we get in touch?