If you run an SME, then you already know just how fast the business world can move. For many small and medium sized businesses, the day to day is a constant battle for efficiency and speed, getting the most of your talent, time and resources for your budget. Growing a business amongst competition is difficult and sometimes the thought of setting aside budget for an IT support service might seem like an investment you can't afford to make. But the truth is that, in order to guarantee your business's productivity and to protect your important and sensitive data, IT support delivered by expert professionals is an absolute necessity for SMEs.
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In today's business world, everyone relies on technology for their day to day. Even SMEs that are not very focused on IT need to manage their systems in a way that protects them while remaining affordable and accessible. For any SME, the results of a cyber attack or system failure can be absolutely devastating.
This is where Dynamic Networks Group comes in. By providing access to our 24/7 IT support line, we remove the need for you to hire an in-house IT team you can't afford by providing flexible IT support to match your business needs in an efficient and cost-effective manner.
In fact, we always take things one step further. As a provider of SME IT support in Leeds and other cities, we aim to work closely alongside your team and your business so that we thoroughly understand your unique business needs and requirements. Our team of experts are committed to building the strong and long lasting relationships that will keep your business protected in the long term.
Every SME that chooses Dynamic Networks Group for their IT support will benefit from our standard IT support package. This package opens up a range of support options to your business, allowing you to feel secure and protected. But while this is our standard package, it is a comprehensive support package that ensures your business has access to exactly the right expertise for any issue that may crop up. Our desk of support professionals are on hand all hours of the day to provide guaranteed response times and remote IT support whenever you need it.
For those SMEs hoping to extend their IT support beyond this package, we offer a full IT support service that allows you to pick and choose the exact services that your business requires. As a small and medium sixed business, your IT support will depend on a wide range of different factors, and some serviced will suit your needs better than others. That's why our flexible IT support services have been designed so that you can choose a tailored and efficient package that works for you.
One thing that we hold as the highest priority when working with clients is that we get to know your business and build strong relationships with your team. We are absolutely committed to becoming what feels like an extension of your business, delivering a trustworthy and committed IT support service that you can rely on.
For SME's, having access to remote IT support is vital. As such, even our standard support package provides everything you need and more to feel secure and protected, with the help you need available whenever you need it. Included in our standard IT support is:
Unlimited remote support, Monday-Friday, 8am to 6pm
Guaranteed response times of four hours for on site hardware cover
Unlimited server support, Monday-Friday, 8am to 6pm
Disaster recovery for servers
Access to our in house 24/7 support line
Access to our secure portal
Access to our 24/7 support line can be secured either Monday to Friday, Monday to Saturday or Monday to Sunday, 8am to 6pm. With this, you also have access to our support line 24 hour chargeable - unless you choose our 24/7, 365 days a year package.
Our standard package is designed to give most businesses everything they need for constant support, protection and security. But it's a fact that some businesses simply need more. As such, we also offer a range of extras and upgrades that can give you the peace of mind you need. This allows you to pick and choose a bespoke and tailored support service that matches your needs. Some of our most popular extras include:
Business hours support, either six or seven days a week
Guaranteed response times of one hour for on site hardware cover
Emergency IT support on site
IT support cover for holidays
Break fix on parts and labour for hardware
Support for employees' mobile devices
Device endpoint encryption
Annual or ad hoc IT security health checks
Offsite backups to our own data centre
Support for your printers and other devices
Sometimes, a bespoke and flexible deal isn't what you need. Even small or medium sized companies and businesses sometimes need to go the whole hog. As such, we have a range of full support service packages that give you everything you could possibly need, including:
Unlimited 24/7 support, 365 days a year
Disaster recovery planning
Annual network penetration tests
Proactive site visits
A full time dedicated IT engineer on site
Support for your remote workers
Bespoke policies created as and when needed
Access to expert IT consultants
If you run an SME and are looking for IT support you can rely on, you have come to the right place. If you would like to find out more about how our flexible and wide range of IT support services can help protect you, our team of expert professionals are a friendly bunch and can't wait to hear from you!