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IT Support for SMEs - Dynamic Networks Group

IT support for small and medium sized businesses can be a challenge.


We know that no two businesses, even businesses in the same sector, have the same IT requirements and that’s why we don’t believe in a one size fits all approach to IT support for SMEs. Instead our experts will take the time to work with you to understand who you are and what you do.

This understanding is vital when you only have a handful of employees, all with busy schedules of their own, because your IT is often the first thing to be forgotten and when technical issues do come along, it often falls to you, the business owner or company director to get it sorted.

The trouble is, you’re busy too and this is why we can really help. Our IT experts will work as an extension of your business, so you can get back to doing what you do best, running your business, safe in the knowledge that your IT is in safe and experienced hands.
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What's included with our standard IT support?

We know IT support is vitally important for businesses like yours, which is why our IT support package offers so much as standard, so you always have the help you need. Here's what we provide:

- Unlimited remote support, Mon-Fri, 8am to 6pm
- Guaranteed within 4 hours on site hardware cover
- Unlimited server support, Mon-Fri, 8am to 6pm
- Disaster recovery for servers
- Access to our in-house 24/7 support line
- Access to our secure portal

Add some support extras

While our standard IT support works really well for the majority, we know there are sometimes a few extras and upgrades that will put your mind at rest. That's why we have a range of services you can pick and choose from which tailors your IT support to suit your precise needs. Our most popular IT support upgrades include:

- Business hours support, 6 or 7 days a week
- Guaranteed within 1 hour on site hardware cover
- Emergency IT support on site
- IT support cover for holidays
- Break-fix on parts & labour for hardware
- Support for employees' mobile devices
- Device endpoint encryption
- Annual or ad hoc IT security health checks
- Offsite backups to our own data center
- Support for your printers and other devices

Go the whole hog

Of course, you don’t have to pick and choose, you can just go the whole hog and select our most comprehensive IT support services to really ensure your business is always up and running. This includes 24/7 support and if you need it, a dedicated on-site IT engineer as well as one or two other key services…
 
- Unlimited 24/7 support, 365 days a year
- Disaster recovery planning
- Annual network penetration tests
- Proactive site visits
- A full time dedicated IT engineer on site
- Support for your remote workers
- Bespoke polices created as and when needed
- Access to expert IT consultants
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IT Support for SMEs - Dynamic Networks Group

It's often best to speculate to accumulate...

We all know the saying “speculate to accumulate” and this little proverb is really relevant when it comes to your business’ IT. While it can seem counter-intuitive to spend money for proactive IT support, especially when everything’s working okay and budgets are limited, the truth is that in order to guarantee the success of your business in the future, specialist IT Support for SME’s is a necessity. 

Almost every business relies on IT services to some extent, no matter what sector and no matter what size. However, many small to medium sized businesses often neglect their IT systems, not recognising their importance for day to day operations. As a result, when things do go wrong, the results truly can be catastrophic. Don’t let your business fall victim to poorly supported IT services and speculate to accumulate greater productivity, better IT security and improved IT systems today.

Let’s talk about IT Support for SMEs. 

 

What other SMEs say about us...

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Group IT Manager
“The migration of our 70-user IT system to a new office went without a hitch, thanks to the Dynamic Networks team.”
Liv
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Project Communicator
“All cabling and testing was completed well before the move in day which just left us to plug in phones and computers and away we went.”
Ardent
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Managing Director
“I was very impressed by the rapid, proactive and enthusiastic response from the Dynamic team. They are a highly knowledgeable team of professionals offering a quality service at a competitive price.”
Bibis Italianissimo
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Project Support Manager
“Dynamic provide excellent service with extremely knowledgeable and very friendly staff.”
Ardent
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Head of Infrastructure
“Dynamic bring a personal touch to their work and give clients the attention they deserve. They're professional at all times and everything they deliver is absolutely spot on.”
Interserve
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Managing Director
“You've delivered exactly what was promised to a very high standard and your customer service is excellent, as are your response times.”
YPP
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Developer
“The guys who did the installations have all contacted me a few days after the install to ensure everything is still running smoothly.”
Ardent
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Project Management Assistant
“We at Ardent would definitely recommend Dynamic Networks to anybody.”
Ardent
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IT Manager
“Dynamic are pro-active leaders in technology and their vision and experience is paramount to our success.”
Eddisons
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Development Manager
“Dynamic Networks made the move to our new Warrington office seamless.”
Ardent
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Business Development Manager
“I am very pleased with the work that Dynamic has done for us and would strongly recommend them to any other schools.Dynamic gives everyone peace of mind that our IT is being dealt professionally. ”
Batley Grammar School