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IT Support Leeds - Dynamic Networks Group

Looking for reliable IT support in Leeds?

It is no secret that businesses are becoming more and more technology reliant each passing year. Even businesses that are not in a technology heavy industry rely upon their IT system to keep them up and running. It doesn't matter if you run a small business or a large one - efficiency is always going to be key for any business hoping to grow and succeed. But it's also true that a lot of businesses don't yet have the kind of IT support they can trust. 

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Giving you complete peace of mind

What happens when your business finds itself with failing, slow and outdated IT? Well, the issues can be absolutely huge, taking up your time, talent and resource to fix an issue you didn't need to have in the first place.

Fortunately, you have come to the right place.

GET IN TOUCH

Your trusted partner

Here at Dynamic, we deliver IT support in Leeds that offers you peace of mind, security, transparency, communication and reliability. We are here to be a trusted partner to your business by working closely alongside you and your team to provide the support you need, when you need it. Whether you're based in the heart of Leeds city centre or anywhere else in the surrounding Yorkshire area, we are here to deliver the IT support you need. 

Delivered by experts

We understand just how taxing IT problems can be on your business - everything from data loss to security issues needs a level of technical support many businesses don't have. Fortunately, our team of IT support staff experts are here to deliver the professional service and response time that allows you to keep business continuity while we do the heavy lifting for you.

Your number one choice

We've been helping businesses of all sizes find the IT support in Leeds that perfectly fits their business needs and requirements since 2009. With our flexible and customisable IT support packages, Leeds based businesses have benefitted from our commitment to cyber security and customer service for over a decade - helping us to build our local reputation to be your number one choice for IT support in Leeds.

Take a look at some of our Leeds based case studies

CCTV Direct

Installation of a VoIP solution hosted in a secure purpose-built data centre.

Batley Grammar School

We helped Batley Grammar get ready for a new term & a new chapter in their IT services.
 
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Let us do the heavy lifting

We understand just how taxing IT problems can be on your business - everything from data loss to security issues needs a level of technical support many businesses don't have. Fortunately, our team of IT support staff experts are here to deliver the professional service and response time that allows you to keep business continuity while we do the heavy lifting for you. 


 

Flexible and customisable packages

We've been helping businesses of all sizes find the IT support in Leeds that perfectly fits their business needs and requirements since 2009. With our flexible and customisable IT support packages, Leeds based businesses have benefited from our commitment to cyber security and customer service for over a decade - helping us to build our local reputation to be your number one choice for IT support in Leeds. 

An extension of your business

From small businesses to large, we work hard to make sure that the networks and systems that we install and maintain continue to meet your needs for years to come. We don't compromise on the quality of our full range of IT support and services, and we're always on hand to provide the Leeds local or remote IT support that you need.

What makes Dynamic different from the rest? 

Well, we believe it's in the name. We are a dynamic company that has a passion for working harder than those around us, providing the kind of experience that continually surprises and delights our clients. When it comes to our technology, we believe in consistently remaining ahead of the curve by becoming the experts in our industry.

 

It is this mix between remaining technologically innovative while maintaining our solid customer service values that makes Dynamic Networks Group a unique and valuable partner to your business. Based in Leeds city centre ourselves, the Dynamic Networks Group team has built a strong reputation by delivering clients across Yorkshire, the surrounding areas and the nation as a whole with the kind of IT support and services you can trust.

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We won't leave you in the dark

A lot clients come to us having had a poor experience with past IT support companies - we aim to be the antidote to this. While a lot of our competitors will fail to deliver the communication you desire, we are dedicated to always maintaining steady and consistent comms so that you are never left wanting. 

1st, 2nd & 3rd line support

We are here to give you full peace of mind so that you know that everything is accounted for. To do this, we provide a full remote IT support service that includes everything from 1st, 2nd and 3rd line support. Our specialist team are here to manage your entire project and deal with any critical issues you face. If you've worked with an IT support company that didn't give you the transparency you wanted, you can rest easy knowing that Dynamic Networks Group is different. 

Here whenever you need us

Our IT support service desk means that you have the IT specialists with the right experience always available. From our 1st line service desk analysts to our 3rd line support experts, our professional team will work closely alongside you and your team in order to build a relationship that lasts into the future. We are your first line of support for any day to day support needs and requests.

IT Support that your team can trust

For small businesses, SMEs and large businesses alike, technical problems and IT failures can cost your business needless time, resources and money. In the modern age, even businesses that are not particularly technology reliant need their IT issues fixing quickly and to the highest quality. This is why we offer extensive remote support alongside our local support. If you're in Leeds or the surrounding area and you have an issue, we can send an expert IT specialist on their way to your office in no time at all. 

 

When you choose Dynamic as your provider of Leeds IT support, you'll be choosing to work with a dedicated team of specialists that aims for one thing above all else - to simply become what feels like an extension of your own business itself. From computer issues and cyber security to data loss and cloud computing, our network support and IT support packages are delivered by experts that will learn the needs of your business inside and out. We offer a customisable and flexible IT support service that can be designed to fit the needs of your business efficiently and precisely. We're the IT support team to keep you one step ahead of your competitors.

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Support that really cuts the mustard

A lot of our competitors are in a rush to cut corners and to deliver all their clients the kind of 'one size fits all' approach that the team here at Dynamics simply knows doesn't work. With us as your IT supports Leeds provider, you'll instead have access to a flexible package of services that is all about finding the correct solution for your business. 

 

Packages shaped around your unique needs

We are a leading IT support company specialising in active support contracts that are shaped around the unique needs of your own business. Every business is different, after all. With us, you'll have access to a standard package that can be customised and optimised with a range of different extras and features in order to create a tailored IT support package in Leeds that suits you.


We don't just talk a good game

You're looking for a Leeds local and remote IT support team you can trust as a safe pair of hands - who isn't? But sometimes this can be easier said than done. After all, a lot of business talk a good game but don't live up to expectations.

With Dynamic Networks Group, however, you can put your mind at rest knowing that we are an IT support provider who will always deliver. We are a highly accredited, award winning and trusted managed IT service provider and support team specialising in communications and IT


We only work with the best

We only work with the very best market leading product and service partners, ensuring that our clients get the best every time. All our partners are leaders in their own industries that deliver products and services in line with our own company philosophies and ethics. Our IT support services can be a bespoke and full solution that keeps you working with full productivity and staying ahead of the competition. 

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We work with you to overcome your hurdles

A critical aspect of our professional managed service for IT support is the fact that we never treat two businesses the same. We understand that your business hurdles and obstacles will be different from anyone else's. Understanding this has allowed us to craft technical support services that are flexible and bespoke - perfect for businesses of all sizes.
 

Ensuring complete trust and transparancy 

We have been a leading provider of IT support for small businesses and large businesses alike since 2009. Based in Leeds city centre, we have been working locally with clients in the surrounding areas around Yorkshire, growing into a trusted national leader for IT support.

Providing core support for your business

Part of the reason for our success is that we don't want to feel like simply an outsourced IT department - we want to feel like a real extension of your business. That's why it doesn't matter if you have two employees or 100, we will communicate with you with full transparency and always keep you up to date with what we're doing. 

We don't take a 'one size fits all all' approach

It doesn't matter if you're a big business or a small one, or whether you're in a technology heavy industry or not - the fact is that, while everyone in today's business world needs IT support, the needs of every business differs from another. There are a lot of different factors at play, meaning that you will need a managed IT service provider that can shape around your needs. 

If you have previously had a negative experience with other IT support companies that offer a 'one size fits all' approach, then you have come to the right place now. A blanket and stock approach to IT support is rarely the right one. That's why, here at Dynamic Networks Group, we deliver a flexible, customisable and bespoke IT support package that is designed in order to change to meet your needs as efficiently as possible. 

One of the core principles of Dynamics is to work closely alongside you and your team. We want to understand your IT issues and obstacles better than anyone. We're your outsourced IT support team that feels just like your own internal department. This personalised approach to our managed IT support services is one of the reasons that we have grown so much over the last ten years, and why so many Leeds businesses trust us with their IT support. 

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How does our IT Support work? 

In order for our IT support to reach the highest quality, we have ensured that it functions at a few different relevant stages. Firstly, everyone who chooses Dynamic Networks Group Leeds as their IT support provider will access our standard IT support package. This is our first level of support, but don't think that it's just a basic package.

 

We provide guaranteed response times

Our standard IT support package will give you comprehensive local and remote IT support. As a leading IT support company, we make sure that our professional and expert IT support analysts are on hand to provide the guidance you need. Our helpdesk delivers unlimited remote IT support and guaranteed response times. 


Customise and adapt to suit your needs

From this point on, you can begin to customise and adapt our managed IT support to suit your needs. On the standard package, you can begin to choose any number of extra features and services - if you think your business needs it. As a business, there is no question that your IT support requirements can vary an incredible amount. As such, our IT support technicians can work alongside you to help you make an informed decision about your IT support and in choosing the extra features that will most efficiently match your business needs. 


Improve and secure your long term IT health

One of the things that makes Dynamic Networks Group stand out against our competitors is that we don't simply behave like an outsourcing IT team. We are a fast growing technology company dedicated to helping you improve and secure your long term IT health through busy times with our monthly contracts. Our help desk and line support technicians are always on hand to give you the personalised IT support your business deserves.

Take a look at some of our Leeds based case studies

 

You could be losing more time than you think...

When it comes to IT support, a lot of businesses simply don't realise just how much time and resources they are losing to the more inconspicuous and day to day IT failures. Nobody needs to be told what a nightmare disaster recovery and data loss is, but what about the other issues your workers commonly face. 

Well, the fact is that the average UK worker losers around nine days a year to tech and IT issues in the office. Yes, difficult as it may be to believe, the average worker loses close to two full working weeks to small every day IT problems. And if you run a medium sized or large business with 30+ staff, the math speaks for itself - you are losing weeks and weeks of your billable hour every single year. 

These issues can include a wide range of different things, and here at Dynamic Networks Group we have helped many businesses in Leeds and the surrounding areas of Yorkshire like Wakefield with proactive IT support designed to help your effective IT platform stay up and running for longer for ultimate efficiency. 

 

While internet connectivity issues still make up a significant portion of common IT failures in the UK, other issues such as desktops, laptops and other devices such as printers crashing also happen very often. And one of the main threats is always that of cyber security - fortunately, our specialist IT services can be employed to help protect your IT with better security, data back ups, disaster recovery and more. With workers potentially clicking on spam emails and suffering ransomware attacks, it's a simple fact that many internal IT teams don't have the resources to deal with these issues in as timely a manner as you need. 

Any successful business will want to avoid the huge impact that these IT problems can cause. And it doesn't matter how big or small your company is, either - for large businesses, even small problems can have huge knock on effects to your business model, for SMEs fighting against tough competition IT issues can be a big step back, and for small businesses IT issues can prevent the growth that you're aiming for. 

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What is included in our standard IT support packages?

Dynamics' standard IT support package includes: 

  • Unlimited remote support, Monday-Friday, 8am to 6pm

  • Guaranteed response times of four hours for on site hardware cover

  • Unlimited server support, Monday-Friday, 8am to 6pm 

  • Disaster recovery for servers

  • Access to our in house 24/7 support line

  • Access to our secure portal

We understand that businesses of different needs and different sizes will need different levels of support. You can also secure 24/7, 365 days a year access to unlimited report support, but access to this line is also available to other packages chargeable.

What extra services and features can be added to the standard IT support package?

 Some of our more popular extra features include: 

  • Business hours support, either six or seven days a week

  • Guaranteed response times of one hour for on site hardware cover

  • Emergency IT support on site

  • IT support cover for holidays

  • Break fix on parts and labour for hardware

  • Support for employees' mobile devices

  • Device endpoint encryption

  • Annual or ad hoc IT security health checks

  • Offsite backups to our own data centre

  • Support for your printers and other critical devices

Sometimes, only the very best IT support will do

While it depends on the size and sector of your business, we understand that for some businesses, nothing but the very best and most comprehensive IT support will do the job. This is why Dynamic Networks Group offers a range of full support IT packages in Leeds that give our clients every IT support and service they might need. This includes: 

  • Unlimited remote support 24/7, 365 days a year

  • Disaster recovery planning

  • Annual network penetration tests

  • Proactive site visits

  • A full time dedicated IT engineer on site

  • Support for your remote workers

  • Bespoke policies created as and when needed

  • Access to expert IT consultants

Get in touch with us today!

If you run a small business and are looking for IT support you can rely on, you have come to the right place. If you would like to find out more about how our flexible and wide range of IT support services can help protect you, our team of expert professionals are a friendly bunch and can't wait to hear from you! 

How shall we get in touch?