What is Direct Routing?

Direct Routing allows you to connect Microsoft Teams to a range of telephony providers. This means being able to take advantage of cheaper call rates, more flexibility and better support.

Direct routing is seen as extremely attractive by a variety of businesses as it gives them the true flexibility of choosing their own telephony provider, but as direct routing is through certified Microsoft Partners, retain a verified integration with the Teams platform.

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Benefit from True Unified Communications

The idea of using Teams as a telephone system is a huge step forward for businesses who like the idea of Unified Communications – combining all their internal and external communications into one tightly-knit system.

Port your numbers

Switching to Teams as a business telephone system doesn’t mean losing your old numbers. Keep your existing ones alongside any new DDI’s (Direct Dial in Numbers) you need.

What Office 365 license do you need to access Direct Routing?

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E3 + Phone System module or E5 as this comes with Phone System as part of the bundled package. Once you have the appropriate 0365 licence you simply need to add Direct Routing from V12.
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Can Direct Routing accommodate analogue devices?

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Yes. If you have analogue devices such as lift phones, these devices can be connected to Teams and Phone System via Direct Routing. Call traffic between analogue devices and Teams users stays within the organization. 
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Are Desk phones and conference phones compatible with Teams?

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Yes, Microsoft have announced a selection of approved devices from several manufacturers covers desk phones, room phones and mobile phone stations.
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