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Customer Engagement Hub - Dynamic Networks Group

A seamless extension of your IT function

Our Customer Engagement Hub is one of the key components of our Support Service portfolio.

Forget about calling an unresponsive IT support line. Forget about the frustrations of waiting for help and living in the dark, not knowing when your issue will be resolved. Our Customer Engagement Hub promises dynamic, responsive and effective desktop support. Your employees can contact us by email, telephone or log tickets through our portal, safe in the knowledge that our experienced IT technicians will manage any incidents through to resolution, all the while keeping your team informed of progress. Keep your business running, reduce downtime and enjoy happier employees.

CHAT WITH US

Why outsource your service desk?

Efficiencies

Efficiencies

Any time you have an issue with your IT, you can be certain that it will be dealt with quickly, efficiently, transparently (so you know what’s happening), and with expertise. We also give you numerous ways to create a support ticket and monitor progress.
 
Instant expertise

Instant expertise

Part of the fast, efficient resolution of these issues is down to the expertise and experience of our team, as individuals and collectively through our knowledge base.
 
Free-up resources

Free-up resources

If you have your own IT resource and you opt for our outsourced IT support, your time can be freed up to focus on more strategic business-focused IT projects, or on any bespoke systems that you may be running. Plus, absences and breaks are always covered. Lastly, your use of office space will be lower, which is an important factor to consider if your business is growing, or perhaps you are now adopting a hybrid working model.
 
Cost Savings

Cost Savings

All of these factors will help you keep the costs of your IT down, whilst keeping productivity high. In addition, our cost model is based on transparent pricing (agreed in advance with no hidden costs) and monthly payments, so you can plan and budget more effectively.
 
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Here for you, whenever you need us

Providing 24/7/365 availability,  we offer an always-on service, ready to support users whenever, and wherever, they are working. Opting for outsourced IT services from Dynamic is a cost-effective investment. We help customers across a variety of industries achieve the level of support and user experience they desire through tailored IT Service desk services, delivered by 2nd and 3rd line technical engineers. Whilst our managed Service Desk is staffed by seasoned experts who can quickly resolve technical issues, they also genuinely care about your business and your users. Their priority is to understand your users’ activities from both a technical and business perspective so our hub becomes a natural extension of your organisation.
Customer Engagement Hub

Why outsource my IT support desk?

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There are many benefits to outsourcing amongst which better system efficiency, increased productivity, industry experts at the fraction of the cost, as well as improved security and visibility. 
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What can I outsource to Dynamic's Customer Engagement Hub?

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We can take care of everything from front-line IT support to managing hosted applications, developing a Microsoft Azure Cloud modern workplace for you and your team and general infrastructure management. 
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Can I have IT experts in house and still use your IT Support Desk?

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Yes, thanks to our flexible outsourced IT plans, we can work in a supporting capacity for your existing team. When your in-house resources are stretched out thin and are failing to satisfy the demand, we can take over parts of the process and get your IT support back on track. 
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What types of businesses do Dynamic work with?

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We work with all types of businesses from SMEs to national and international companies, and we tailor our services to match your specific goals and requirements. 
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What our clients say…

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Head of Infrastructure
“The team delivered where others have let us down before, completing the project both on time and on budget to a high quality standard.”
Kirklees College
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IT Project Manager
“Dynamic were very flexible to the many changes we had to put in place as we went along. Handover has been smooth and not hasty as I have noted with many contractors who are keen to leave premises.”
Parklane Group
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Business Development Manager UK Specifications
“Dynamic were an obvious choice for us because of their extensive networking knowledge and like-minded approach to business.”
Comelit
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Group IT Manager
“The migration of our 70-user IT system to a new office went without a hitch, thanks to the Dynamic Networks team.”
Liv
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Project Communicator
“All cabling and testing was completed well before the move in day which just left us to plug in phones and computers and away we went.”
Ardent
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Operations Manager
“We have always received prompt support post-handover and I have never noticed a time when Dynamic have passed the buck to someone else.”
Parklane Group
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Store Manager
“From start to finish the project ran smoothly, from pre-site meetings to final certificates. I can recommend working with Dynamic every person I either spoke with or met was absolutely great.”
Clas Ohlson
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Managing Director
“I was very impressed by the rapid, proactive and enthusiastic response from the Dynamic team. They are a highly knowledgeable team of professionals offering a quality service at a competitive price.”
Bibis Italianissimo
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Construction Director
“Working with Dynamic Networks has been a pleasure. Their professionalism and attention to detail has ensured that we, as a group, have delivered a building that functions as the client has requested.”
Broadley Group
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Project Support Manager
“Dynamic provide excellent service with extremely knowledgeable and very friendly staff.”
Ardent
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Head of Estates
“As well as much quicker and easier access for servicing our equipment, we have also reported an increase in network speed and ease of use as a result of the streamlined system installed.”
St Gemma's Hospice
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Project Manager
“Dynamic helped us make changes for future projects to save on unnecessary costs. Usually it’s in the contractors interest to ignore this. This level of transparency is really what sets Dynamic apart.”
Parklane Group
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Head of Infrastructure
“Dynamic bring a personal touch to their work and give clients the attention they deserve. They're professional at all times and everything they deliver is absolutely spot on.”
Interserve
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Managing Director
“You've delivered exactly what was promised to a very high standard and your customer service is excellent, as are your response times.”
YPP
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Developer
“The guys who did the installations have all contacted me a few days after the install to ensure everything is still running smoothly.”
Ardent
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Implementation Manager
“Throughout the process I felt always updated of progress and potential problems anticipated. This allowed us to take necessary steps to avoid delays or to make necessary corrections to the plan.”
Parklane Group
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Project Management Assistant
“We at Ardent would definitely recommend Dynamic Networks to anybody.”
Ardent
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Group IT Manager
“Dynamic Networks have helped to problem solve issues in our network with interface, performance and availability.”
Kautex
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Business Analyst
“The PM on the most recent project has always been available, ready to find solutions not problems and has led an equally excellent site team. I have no hesitation in recommending Dynamic.”
Parklane Group
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IT Manager
“Dynamic are pro-active leaders in technology and their vision and experience is paramount to our success.”
Eddisons
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Development Manager
“Dynamic Networks made the move to our new Warrington office seamless.”
Ardent
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Business Development Manager
“I am very pleased with the work that Dynamic has done for us and would strongly recommend them to any other schools.Dynamic gives everyone peace of mind that our IT is being dealt professionally. ”
Batley Grammar School
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Strategic Development Manager
“We have been a customer for over 3 years now and wouldn't move anywhere else. Excellent response times on tickets and extremely helpful staff. We wouldn't trust any other company with our IT!”
Motorlease

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail.
 

How shall we get in touch?