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Customer Engagement Hub

Offering comprehensive, cost effective high quality IT support , consultancy and expert advice.

A seamless extension of your IT function

Our Customer Engagement Hub is one of the key components of our Support Service portfolio.

Forget about calling an unresponsive IT support line. Forget about the frustrations of waiting for help and living in the dark, not knowing when your issue will be resolved. Our Customer Engagement Hub promises dynamic, responsive and effective desktop support. Your employees can contact us by email, telephone or log tickets through our portal, safe in the knowledge that our experienced IT technicians will manage any incidents through to resolution, all the while keeping your team informed of progress. Keep your business running, reduce downtime and enjoy happier employees.

Why outsource your service desk?

Efficiencies

Efficiencies

Any time you have an issue with your IT, you can be certain that it will be dealt with quickly, efficiently, transparently (so you know what’s happening), and with expertise. We also give you numerous ways to create a support ticket and monitor progress.

Instant expertise

Instant expertise

Part of the fast, efficient resolution of these issues is down to the expertise and experience of our team, as individuals and collectively through our knowledge base.

Free-up resources

Free-up resources

If you have your own IT resource and you opt for our outsourced IT support, your time can be freed up to focus on more strategic business-focused IT projects, or on any bespoke systems that you may be running. Plus, absences and breaks are always covered. Lastly, your use of office space will be lower, which is an important factor to consider if your business is growing, or perhaps you are now adopting a hybrid working model.

Cost savings

Cost savings

All of these factors will help you keep the costs of your IT down, whilst keeping productivity high. In addition, our cost model is based on transparent pricing (agreed in advance with no hidden costs) and monthly payments, so you can plan and budget more effectively.
 

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Here for you, whenever you need us

Providing 24/7/365 availability,  we offer an always-on service, ready to support users whenever, and wherever, they are working. Opting for outsourced IT services from Dynamic is a cost-effective investment. We help customers across a variety of industries achieve the level of support and user experience they desire through tailored IT Service desk services, delivered by 2nd and 3rd line technical engineers. Whilst our managed Service Desk is staffed by seasoned experts who can quickly resolve technical issues, they also genuinely care about your business and your users. Their priority is to understand your users’ activities from both a technical and business perspective so our hub becomes a natural extension of your organisation.

Why outsource my IT support desk?

What our clients say...

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail.