Technical problems can be an absolute nightmare. From security issues and data loss to system setup and implementing effective processes, you need an IT system that you can rely on to keep you up and running. We understand how achieving this can be more difficult than it seems! Having an IT system you can trust means that you also need professional IT support from a team of experts too.
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We are a highly accredited and award winning managed IT and communications provider. If you need a local or remote IT support team that you can rely on as a true partner of your business, then we are here to deliver.
When it comes to providing communicative IT support for small companies, we are here to deliver a suitable support service for your business needs, leaving you in full control of your IT with the security of knowing that our high quality technicians are on hand whenever you need us
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For a small business, experiencing technical problems and IT failures can mean that you are losing precious time and money - and you need these problems fixing promptly, quickly and to a high standard. And when we can't support you remotely, we'll have an expert IT support technician headed your way in no time at all.
When you choose Dynamic as your IT Support provider, you will benefit from a team that aims to behave simply as an extension of your business. We will be your outsourced help desk, dealing with any of your first level IT questions and resolving user issues while maintaining basic functionalities to a high standard. Our IT support and services for small businesses can be a full solution that allows you to continue with increased productivity, working at the highest level and staying one step ahead of your competitors.
When it comes to small business IT services, you need to make sure that you have proper backup and disaster recovery in place, alongside support for any cloud services, software, VoIP, and hardware needs you may have. But rather than relying on local or remote support, why not simply invest in an in-house IT team?
A lot depends on the kind of business you run. The needs of small businesses can vary widely - depending on the size of your business, the level of IT support you need can be incredibly different.
With full time IT support professionals demanding high average salaries and your business potentially requiring the talent, resources and time of a team or department of IT support professionals, this can pose a problem. The financial outlay required for hiring a full team of IT experts is often too high for small businesses to comfortably invest.
For small businesses, having access to remote IT support is vital. As such, even our standard support package provides everything you need and more to feel secure and protected, with the help you need available whenever you need it. Included in our standard IT support is:
Unlimited remote support, Monday-Friday, 8am to 6pm
Guaranteed response times of four hours for on site hardware cover
Unlimited server support, Monday-Friday, 8am to 6pm
Disaster recovery for servers
Access to our in house 24/7 support line
Access to our secure portal
Access to our 24/7 support line can be secured either Monday to Friday, Monday to Saturday or Monday to Sunday, 8am to 6pm. With this, you also have access to our support line 24 hour chargeable - unless you choose our 24/7, 365 days a year package.
Our standard package is designed to give most businesses everything they need for constant support, protection and security. But it's a fact that some businesses simply need more. As such, we also offer a range of extras and upgrades that can give you the peace of mind you need. This allows you to pick and choose a bespoke and tailored support service that matches your needs. Some of our most popular extras include:
Business hours support, either six or seven days a week
Guaranteed response times of one hour for on site hardware cover
Emergency IT support on site
IT support cover for holidays
Break fix on parts and labour for hardware
Support for employees' mobile devices
Device endpoint encryption
Annual or ad hoc IT security health checks
Offsite backups to our own data centre
Support for your printers and other devices
Sometimes, a bespoke and flexible deal isn't what you need. Even small companies and businesses can sometimes need to go the whole hog. As such, we have a range of full support service packages that give you everything you could possibly need, including:
Unlimited 24/7 support, 365 days a year
Disaster recovery planning
Annual network penetration tests
Proactive site visits
A full time dedicated IT engineer on site
Support for your remote workers
Bespoke policies created as and when needed
Access to expert IT consultants
If you run a small business and are looking for IT support you can rely on, you have come to the right place. If you would like to find out more about how our flexible and wide range of IT support services can help protect you, our team of expert professionals are a friendly bunch and can't wait to hear from you!