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IT Support - Dynamic Networks Group

You can depend on us 

You need an IT system you can rely on. That means you need IT support from a team you can rely on. Making sure that the systems and networks we install continue to meet our clients’ needs is our number one priority. That’s why we only employ the best support engineers who are on hand to give you and your team the IT support you need, whenever you need it.

Our helpdesk is available to answer any IT queries you may have no matter how simple or how complicated. In many cases we can support your IT remotely but when we can't, we can have an expert IT support technician on site with you in no time.

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The choice is sweet

Our IT support packages are incredibly flexible. Starting with our standard IT support package you can then pick and choose the extra services and upgrades you need, to fully support your business. We’ll make sure your organisation and team receive the help and advice they need. We take time to understand your organisation and its specific IT support needs, which means you can sit back and let us take care of you.

What's included with our standard IT support?

We know IT support is vitally important for businesses like yours, which is why our IT support package offers so much as standard, so you always have the help you need. Here's what we provide:

- Unlimited remote support, Mon-Fri, 8am to 6pm
- Guaranteed within 4 hours on site hardware cover
- Unlimited server support, Mon-Fri, 8am to 6pm
- Disaster recovery for servers
- Access to our in-house 24/7 support line
- Access to our secure portal

Add some support extras

While our standard IT support works really well for the majority, we know there are sometimes a few extras and upgrades that will put your mind at rest. That's why we have a range of services you can pick and choose from which tailors your IT support to suit your precise needs. Our most popular IT support upgrades include:

- Business hours support, 6 or 7 days a week
- Guaranteed within 1 hour on site hardware cover
- Emergency IT support on site
- IT support cover for holidays
- Break-fix on parts & labour for hardware
- Support for employees' mobile devices
- Device endpoint encryption
- Annual or ad hoc IT security health checks
- Offsite backups to our own data center
- Support for your printers and other devices

Go the whole hog

Of course, you don’t have to pick and choose, you can just go the whole hog and select our most comprehensive IT support services to really ensure your business is always up and running. This includes 24/7 support and if you need it, a dedicated on-site IT engineer as well as one or two other key services…
 
- Unlimited 24/7 support, 365 days a year
- Disaster recovery planning
- Annual network penetration tests
- Proactive site visits
- A full time dedicated IT engineer on site
- Support for your remote workers
- Bespoke polices created as and when needed
- Access to expert IT consultants

Looking for other IT services?

IT Support

IT Consultancy & Project Management

Upgrades & Migrations

Virtualisation

Cloud Services

IT Managed Services

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On your side

How many times have you heard people complaining about the lack of service they get from their IT company? Wouldn’t it be refreshing to work with a partner who’s on your side? Who’s always at the other end of the phone to help when you have a technical query? Look no further. 

Talk to us

What is IT support?

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IT support, often also known as simply technical support, is a service that provides help and advice for companies with problems related to their computer systems, cloud platforms, electronic hardware, device networking and even software. There are two main branches of IT support: fixing immediate IT problems and implementing preventive solutions to avoid future IT problems.
 
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How does IT support work?

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At Dynamic Networks Group we offer flexible IT support packages designed to give you the help you need. Our team of IT support technicians can visit you onsite to provide practical hands on IT support or we can work with you remotely to solve problems quickly and effectively.
 
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Why is IT support important?

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Good, reliable IT support is important because it ensures your business continues to run effectively and remains competitive. It can also help avoid any potentially expensive IT costs in the future if your IT is supported and managed well.
 
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Who needs IT support?

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Your company can benefit from IT support if you don’t have your own in house IT expertise, if you company requires extensive cyber security or if your industry is especially susceptible to cyber-attacks (financial, healthcare and legal firms are typically targeted by cyber attackers) and finally you can benefit from IT support if your business’ five year strategic plan projects growth, as you’ll need your IT to successfully grow with you.
 
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What our clients say...

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Head of Infrastructure
“The team delivered where others have let us down before, completing the project both on time and on budget to a high quality standard.”
Kirklees College
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IT Project Manager
“Dynamic were very flexible to the many changes we had to put in place as we went along. Handover has been smooth and not hasty as I have noted with many contractors who are keen to leave premises.”
Parklane Group
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Business Development Manager UK Specifications
“Dynamic were an obvious choice for us because of their extensive networking knowledge and like-minded approach to business.”
Comelit
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Group IT Manager
“The migration of our 70-user IT system to a new office went without a hitch, thanks to the Dynamic Networks team.”
Liv
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Project Communicator
“All cabling and testing was completed well before the move in day which just left us to plug in phones and computers and away we went.”
Ardent
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Operations Manager
“We have always received prompt support post-handover and I have never noticed a time when Dynamic have passed the buck to someone else.”
Parklane Group
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Store Manager
“From start to finish the project ran smoothly, from pre-site meetings to final certificates. I can recommend working with Dynamic every person I either spoke with or met was absolutely great.”
Clas Ohlson
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Managing Director
“I was very impressed by the rapid, proactive and enthusiastic response from the Dynamic team. They are a highly knowledgeable team of professionals offering a quality service at a competitive price.”
Bibis Italianissimo
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Construction Director
“Working with Dynamic Networks has been a pleasure. Their professionalism and attention to detail has ensured that we, as a group, have delivered a building that functions as the client has requested.”
Broadley Group
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Project Support Manager
“Dynamic provide excellent service with extremely knowledgeable and very friendly staff.”
Ardent
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Head of Estates
“As well as much quicker and easier access for servicing our equipment, we have also reported an increase in network speed and ease of use as a result of the streamlined system installed.”
St Gemma's Hospice
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Project Manager
“Dynamic helped us make changes for future projects to save on unnecessary costs. Usually it’s in the contractors interest to ignore this. This level of transparency is really what sets Dynamic apart.”
Parklane Group
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Head of Infrastructure
“Dynamic bring a personal touch to their work and give clients the attention they deserve. They're professional at all times and everything they deliver is absolutely spot on.”
Interserve
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Managing Director
“You've delivered exactly what was promised to a very high standard and your customer service is excellent, as are your response times.”
YPP
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Developer
“The guys who did the installations have all contacted me a few days after the install to ensure everything is still running smoothly.”
Ardent
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Implementation Manager
“Throughout the process I felt always updated of progress and potential problems anticipated. This allowed us to take necessary steps to avoid delays or to make necessary corrections to the plan.”
Parklane Group
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Project Management Assistant
“We at Ardent would definitely recommend Dynamic Networks to anybody.”
Ardent
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Group IT Manager
“Dynamic Networks have helped to problem solve issues in our network with interface, performance and availability.”
Kautex
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Business Analyst
“The PM on the most recent project has always been available, ready to find solutions not problems and has led an equally excellent site team. I have no hesitation in recommending Dynamic.”
Parklane Group
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IT Manager
“Dynamic are pro-active leaders in technology and their vision and experience is paramount to our success.”
Eddisons
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Development Manager
“Dynamic Networks made the move to our new Warrington office seamless.”
Ardent

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