MICROSOFT OUTAGE

Dear Client,

You may be having trouble with Outlook, Teams or other Microsoft 365 services this morning. Microsoft has had a major global outage since yesterday afternoon. It is a problem with Microsoft's own systems, not with your systems or your connection.

Microsoft has restored some service in parts of the world, but that recovery hasn't lasted. It has not yet given a time for a full fix.

What may not work

• Email (Outlook): you may be unable to open your mailbox in Outlook desktop, Outlook on the web or mobile mail apps, and emails may be delayed.
• Teams calendar and meeting scheduling may fail.
• Some apps and features that rely on Microsoft 365 email, calendar or contacts may time out.

 

What should still work

• Teams chat and online meetings are largely working.
• Files stored in SharePoint can still be opened as normal.

 

What we recommend

• For anything time-sensitive, use Teams chat or a mobile phone rather than relying on email.
• Don't reset your password or reinstall Office. Neither will fix the problem.
• Emails sent during the outage are being delayed rather than lost. Microsoft retries delivery for up to 24 hours.
• Watch for phishing. Scammers often send fake "Microsoft" or "IT support" emails during outages. Don't click links or enter your password if you're unsure, and forward anything suspicious to us.

 

How to contact us


Please call us, log a ticket as normal or use the contact form on our website. Microsoft are providing regular updates at https://status.cloud.microsoft/

 

Our Service Desk is fully staffed and working through requests as they come in. You don't need to log a ticket about the outage itself.

 

We've been monitoring Microsoft's incident since it began and will update you again when Microsoft confirms service has been restored.

 

Thank you for your patience.