Voice over Internet Protocol – or VoIP – is the term for the technology that sends telephone and video calls over the Internet, as opposed to traditional phone lines. Dynamic uses market-leading software from 3CX to offer advanced VoIP systems, delivered as on-site or hosted solutions.
Our VoIP systems are secure, flexible and scalable - serving organisations of 5 or 5000 users equally well. And our VoIP systems provide both telephone, chat and video conference functionality as standard.
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By removing fixed telephone lines and replacing them with cheaper SIP trunks, and significantly reducing call costs (compared to traditional telecoms), moving to VoIP telephones, you can expect to save as much as 40% over your existing telecoms solution.
You may be concerned about the outlay for replacing phone hardware, well you don't need to be!. Our VoIP software has the option to allow you to access your telephone system and make calls from your PC with a headset or via your mobile phone with the 3CX app. This can effectively remove the need for a desk phone altogether.
With the ability to access your VoIP telephone system from a desk phone, your PC or your mobile phone or device, you need never miss a call again. Easy routing means you can take calls when out-of-the-office that appear as if you’re there. This makes our VoIP solution perfect for external working.
If there are times when you are unavailable, users have access to advanced voicemail functionality, with the option for messages to be automatically emailed to them. Alternatively, calls to your phone can be routed to any other phone on your system with ease.
Our VoIP telephone systems are also set to work with popular IP phones, VoIP gateways and SIP trunks out-of-the-box. Should you need assistance adding new desk phones to your system, it’s all part of the service - we can set them up at our office and courier them to you. Once received, just plug in a network cable and you’re ready to go. By doing this, you can give your regional offices or remote workers access to your central phone system. You’ll then get free-of-charge calls to these phones and any others on your network.
To discuss pricing for a VoIP telephone system, or to arrange a demonstration..
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As a 3CX partner, we can help get your organisation up and running with VoIP video and telephone calling systems.
We can also supply you with the equipment you’ll need to get the most out of video calling and conferencing. For individual users, this range from webcams, to advanced VoIP phone handsets with in-built video display and camera.
We can also provide solutions for meeting and boardrooms, including microphones and 360-degree cameras that activate based on who is speaking, through to high-quality display screens and projectors.
By working with our team you can tap into a variety of features from a range of third-party apps that integrate into your cloud-based VoIP. Enjoy offering unforgettable customer experiences by being able to view data from a range of previous consumer interactions on your next call with them. This high level of customer service will cement relationships with key clients for life because they know that you're able to provide them with a bespoke experience, thanks to the data you've pulled from third-party integrations.
The benefits of hosted VoIP, as we've touched on, are plentiful. But, when compared to on-premise, which is better? Well, that depends on your business needs, its location, the type and volume of calls you make, and the number of business communication experts you have in-house. In general, though, hosted VoIP is a much more reliable and cost-effective option. On-premise business telephony such as VoIP requires investment in hardware and equipment to make sure things can work. This has the potential to create problems if the installation isn't done right or if unexpected costs arise, such as having to pay for new office space to accommodate the equipment.
Making and receiving a phone call over the internet isn't that different from making a traditional phone call, in that you speak at one end of the phone, and hear the person's response. If you want to make a call over your new VoIP system, you would head to the app or webpage of the provider, such as 3CX, and type, or copy and paste, the number into the keypad. Then you hit call and speak to the person as normal. For the person receiving the call, they will just see the number pop up on their phone and press answer. The interesting stuff that happens when you make or receive a VoIP call goes on behind the scenes. The technology that is used to create perfect call quality is truly amazing and the fact that it happens in milliseconds makes it even more remarkable. Before you've finished your sentence your voice is being turned into data which is being sent over signals, before being converted back to speech that is understood by the recipient of the call - incredible.
The only equipment you need for hosted VoIP is a high-speed internet connection, a router, and a modem. That really is it, you don't even really need a phone because 3CX software can be downloaded to a work laptop, allowing users to make calls off their computer.
It might seem unnecessary but knowing how SIP trunks work is a vital step in understanding whether or not this method of telephony system is best for you. Unlike a standard ISDN line (which, as we spoke about earlier, is due to be switched off in 2025) there is no physical installation of equipment as everything is carried out in a virtual environment, and managed by our team of professionals. The SIP trunk acts as a conduit, therefore there are no endpoints, as a result, data needs to be delivered from one point to another.
Finally, another feature that is often overlooked is that SIPs can be used to exchange other types of communication information such as video calling and instant messaging. In essence, the type of communication doesn't matter because the SIP Trunk turns it into data that is sent to a fellow SIP or traditional phone system. Once a session, or handshake as it's often called, starts, both ends begin exchanging data in milliseconds and providing you with crystal-clear communication, be that over voice, video, or text.
The best VoIP solution for you depends on your business's needs. Now, while this isn't the most direct answer, it is the most accurate. Before investing, consider all the factors that will be impacted, positively and negatively, by this new telephony system. If you're confused or need help, then feel free to get in touch with us here at Dynamic Networks Group. We can help you think through your company's needs and offer recommendations, based on years of experience, as to what solution, or combination of solutions, is best for you and your team.
Like anything that uses an internet connection to operate, there is a risk of hacking, there is no denying that. However, with good online practices by your team, such as having strong passwords, updating operating systems when promoted, and using secure VPNs when out of the office, as well as the help of our experts in the form of proactive monitoring, the chances of being hacked are slim.
We think so yes, the ISDN switch off that is occurring in 2025 is going to transform the way in which people make and receive phone calls. Soon, the default option will be to use an IP which will see the traditional way of making phone calls shrink to a point where almost all businesses, at least, use VoIP.
The great thing is that you don't really need a lot of equipment - just a high-speed internet connection. The whole point of VoIP, SIP Trunks, and Teams Direct Routing are that they can be installed, used, and maintained on existing computers.
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