VoIP Solutions

In 2025, BT will turn off all ISDN and PTSN phone lines. This planned change to technology will make traditional phone systems obsolete. All companies will, therefore, need to have transitioned to a VoIP solution by this time. 

If your phone system is nearly at capacity now, you'll want to act quickly! In preparation for a 2025 shut off, BT will stop selling new lines in 2020. This will make the expansion of existing phone systems impossible. Companies will be stuck with their current phone capacity. Migrating to VoIP telephones will now make your phone setup future proof.

By removing fixed telephone lines and replacing them with cheaper SIP trunks, and significantly reducing call costs (compared to traditional telecoms), moving to VoIP telephones, you can expect to save as much as 40% over your existing telecoms solution.
 
You may be concerned about the outlay for replacing phone hardware, well you don't need to be!. Our VoIP software has the option to allow you to access your telephone system and make calls from your PC with a headset or via your mobile phone with the 3CX app. This can effectively remove the need for a desk phone altogether.

With the ability to access your VoIP telephone system from a desk phone, your PC or your mobile phone or device, you need never miss a call again. Easy routing means you can take calls when out-of-the-office that appear as if you’re there. This makes our VoIP solution perfect for external working.
 
If there are times when you are unavailable, users have access to advanced voicemail functionality, with the option for messages to be automatically emailed to them. Alternatively, calls to your phone can be routed to any other phone on your system with ease.

Our VoIP telephone systems are also set to work with popular IP phones, VoIP gateways and SIP trunks out-of-the-box. Should you need assistance adding new desk phones to your system, it’s all part of the service - we can set them up at our office and courier them to you. Once received, just plug in a network cable and you’re ready to go. By doing this, you can give your regional offices or remote workers access to your central phone system. You’ll then get free-of-charge calls to these phones and any others on your network.

Hosted VoIP gives you all the powerful features and VoIP capabilities without having to spend time installing it yourself. Our team will undergo a fact-finding mission to determine what range of solutions are best, before going ahead and installing software that can be accessed by you, or any other employee, no matter where they are, as long as they have a solid internet provider. By working with us, you can jump-start your business's growth by being able to access foreign markets, and new clients, using a cloud voice system 

By working with our team you can tap into a variety of features from a range of third-party apps that integrate into your cloud-based VoIP. Enjoy offering unforgettable customer experiences by being able to view data from a range of previous consumer interactions on your next call with them. This high level of customer service will cement relationships with key clients for life because they know that you're able to provide them with a bespoke experience, thanks to the data you've pulled from third-party integrations.

Hosted VoIP is fully managed by us - but what does that mean? Well, essentially, it means that you can leave all the back-end, technical stuff to us. This leaves you to just enjoy all the benefits, of which, as we've explained, there are many. We'll proactively look for new features that we think will be of benefit to you and ensure all your systems are updated on-time, every time. This is also an effective cost-saving exercise too because the solution we host for you will always be appropriate for the size of your business, and the number of employees.

Our trusted VoIP network experts will spend their days fine-tuning your system and are on hand to make any changes as and when they are necessary. Hosted VoIP follows you everywhere, so if you wish to relocate your office to another area, you can keep the geographically relevant number that made you popular, and that your customers use regularly, despite not physically being there anymore. By working with us, you can retain the look and feel of a local business to people, while spending time growing your business in other areas that are going to help increase revenue.

It might seem unnecessary but knowing how SIP trunks work is a vital step in understanding whether or not this method of telephony system is best for you. Unlike a standard ISDN line (which, as we spoke about earlier, is due to be switched off in 2025) there is no physical installation of equipment as everything is carried out in a virtual environment, and managed by our team of professionals. The SIP trunk acts as a conduit, therefore there are no endpoints, as a result, data needs to be delivered from one point to another. 

Finally, another feature that is often overlooked is that SIPs can be used to exchange other types of communication information such as video calling and instant messaging. In essence, the type of communication doesn't matter because the SIP Trunk turns it into data that is sent to a fellow SIP or traditional phone system. Once a session, or handshake as it's often called, starts, both ends begin exchanging data in milliseconds and providing you with crystal-clear communication, be that over voice, video, or text.

With other business solutions, there is almost always a heavy up-front cost, with the promise of future ROI. Installation, labour, and maintenance costs, as well as expenses, can all factor in, making the platform seem not worth your while. Thankfully with this type of VoIP system, you'll be able to instantly see the monthly savings when you compare it to your traditional telephony monthly bill. This kind of clear benefit makes selling this to your superiors much, much easier as it is obvious that this solution makes complete financial sense.

Employees can spend time on the phone more, instead of wasting minutes and hours looking for a phone number, or asking around to decipher what is the best way to get in touch with someone, be that a colleague or client. Communication is key to business success, no matter what sector you operate in, which is why a SIP trunk is such a beneficial system because, as well as being able to seamlessly communicate, you can access logs and reports to measure the usage, availability, and effectiveness of team members.