How do you choose an IT support provider?

Matthew Briggs
By Matthew Briggs
As we bid a final farewell to 2016, whatever your thoughts on the year may have been, we can’t help but look back with pride at a successful year at Dynamic Networks.
How do you choose an IT support provider?

We’ve welcomed some great new customers on board and grown our Leeds-based team of IT support experts, professional IT consultants and IT engineers over the last 12 months. Having begun our journey in 2015, starting 2017 as one of the leading IT support providers in Leeds is the best Christmas present we could have asked for.

So, as we look forward to the start of a new year, if improved IT support for your business is one of your New Year’s resolutions, read on to find out how Dynamic Networks can help make sure you stick to it long after January has been and gone.

What is IT support?

Let’s start with the basics: why should IT support be a priority for your business? Designed to help ensure your IT infrastructure stays fully functional both now and in the future, our IT support is aimed at giving businesses both small and large the substantial infrastructure they require.

While we’re there to support your business in resolving the short-term problems that can disrupt your IT, such as software updates, bugs and technical issues, our service also involves proactively testing and refining your infrastructure to keep your business IT on top form.

The way we operate means we can be on-site to resolve more complex issues, but our service can also be delivered remotely, meaning we’ll be working away in the background while you get on with running your business. 

What are the different types of IT support?

Choosing the right service provider can be a tricky business, not only is location important (which we’ll come back to later) but you’ll also need to pay attention to the type of IT support you’re opting for in order to make sure you’re getting everything you need. Generally speaking, there are three main types of IT support. They are: 

  1. Time and material – as the name suggests, this is an IT support package that only requires you to pay for the exact time and materials used by a technician to solve your problem.
  2. Block hour – working in a similar way to other kinds of business retainers, block hour IT support gives you the freedom to pay for a specific amount of time to use as and when is needed over a given period of time.
  3. Managed IT support – a different approach, this option gives companies like Dynamic Networks responsibility for IT in your business. So not only are problems being handled as they occur, but strategies and solutions are continually being devised to prevent problems occurring in the first place.

Location, location, location

Ok, so you’ve decided on the type of IT support you need, but what’s next? It may be tempting to discount location as a factor that will influence your decision, but don’t be so hasty! Yes, a lot of IT support issues you may encounter will be possible to fix remotely, but there may also be times when you’ll need a technician to attend a problem on site.

If this happens, and your business relies on fully functioning IT to deliver your service to customers, the last thing you’ll want is for your technician to be stuck in traffic for a few hours before they can even begin to start working on a solution. To avoid the kind of downtime that could have a negative impact on your revenue, consider choosing an IT support provider that can get to your site quickly and efficiently whenever they’re needed.

It’s also worth bearing resources in mind and how many IT support technicians and engineers they have on the team as this will also affect the length of time you might have to wait for an engineer, should an issue occur. Ideally, the company you’re looking for will have several team members, to make sure your issue doesn’t end up stuck at the back of the queue, and a strong internal IT support team, so you can be sure there’ll be a technical expert available to talk to you when you need them.

Delivering leading IT support in Leeds

They say it’s the journey and not the destination that matters, but at Dynamic Networks we’re committed to focusing on both your businesses growth and helping you achieve your ultimate goals. It was James Baird’s own journey through the world of IT support before he started Dynamic Networks that led him to understand the support businesses need, which spurred him on to create a business with an industry-leading offer.

Our base in Leeds means that we’re easily connected to both the M1 and M62 motorways, and this accessibility has led to the creation of tiered IT support, with response times from as little as just two hours. If you think your business could benefit from invigorated IT support in 2017, then why not call our team today to find out what we can do for you?

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